Ray Brown has worked within many areas of the automotive sector, having held senior positions within large dealership groups and organisations providing product quality improvement training and application workshops to automotive manufacturers and their suppliers.  Ray’s particular areas of expertise are in problem solving, value analysis and quality system implementation.  At their request he has written courses and case study workshops around these subjects for automotive manufacturers.  Ray has also successfully written and implemented both ISO 9001:1994 and ISO 9001:2000 quality systems within product manufacturers, service providers and automotive retailers.  Ray has worked throughout Europe and North America and has been accredited by Ford Motor Company to deliver Ford Technical Educational Programme (FTEP) courses.

Kevin Challis has over 15 years experience in people development and training and is an excellent communicator with international consulting and training experience.  He has designed and delivered numerous training and development programmes both in the UK and abroad.  Kevin has enabled clients to maximise the benefits of their major investment in Customer Relations Management and has worked on consultancy assignments with CEO’s & MD’s to identify strategy, facilitating senior teams to develop vision and strategy and advising on the implementation of training and development programmes.  Kevin works comfortably at all levels within both public and private sector organisations, enabling middle and aspiring managers to tackle the practical issues of working with staff and assisting front line staff to give excellent customer service.

Mark Headford holds a BSc in Economics and an MBA from Nottingham Trent University.  Having spent 13 years in the financial sector, he moved into the manufacturing industry in 1991 to lead problem-solving teams in the automotive and related services industries. His experience covers manufacturing, transport, logistics, and warehousing.  He has successfully consulted with major corporations on the implementation and maintenance of International Standards and Corporate quality systems throughout Europe and North America and is an accredited ISO 9000/ QS 9000 Lead Auditor.  He has extensive knowledge of lean manufacturing techniques and Quality Operating System implementation and is the author of a number of courses on these subjects.

Allan Thomas' background and experience lie in electronic engineering, training and consultancy.  Allan served for 22 years in the Royal Electrical and Mechanical Engineers (R.E.M.E) as electronics engineer, specialising in telecommunications and radar systems.  He was an instructor at the R.E.M.E School of Electronic Engineering for 4 years and, for the last 5 years of his military career, was part of a joint services reliability team.  Since retiring from the Army in 1990, Allan has worked in the automotive sector, specialising in developing and delivering training materials in Value Management, Process Improvements, Quality Systems and Reliability Engineering.  Allan has recently designed and project managed a Culture Change program for a major automotive client.

Bob West has extensive experience in and knowledge of, all production functions, manufacturing engineering, production planning, stock and stores control, purchasing, product design and development, engineering, services, quality assurance, personnel, health and safety, factory administration and sales order processing as well as the statutory responsibilities of a Company Director.  Much of his knowledge was gained by visiting companies in Europe and the Far East to further his awareness of best practice within industry.  Bob is accredited to deliver FTEP courses on behalf of Ford Motor Company in the following methodologies: - Reliability and Maintainability (R & M), Reliability, Process Control Methods, Global 8D and is the Lead Trainer for Benchmarking.  He has been responsible for developing and delivering courses to Ford and its suppliers.  Bob has also advised machinery-manufacturing companies on the implementation of QS-9000TE.  Bob holds a degree in Mechanical Engineering.

Claire Snelling is our Operations Manager and is responsible for Customer Support and the logistics needed to effectively run our training courses and application workshops. As well as dealing with the financial side of the business she controls the scheduling of all  our trainers and associates ensuring the right subject principle is allocated for the particular subject being delivered.

James Snelling is responsible for representing our company. His experiences gained from serving 11 years within the Royal Engineers has given him the ability to effectively communicate with our customers and business partners at all levels. He also has experience in engineering, gained whilst working for a pneumatic engineering company, both in designing pneumatic circuits and applying the equipment to various processes. James is generally the second point of contact after Denise, and is capable of working very closely with our customers and business partners in determining their individual needs and requirements.