QOS

Quality Operating Systems (QOS) & Tools

A Quality Operating System is a fundamental business operating process that plans and records how the customer's expectations are planned for and met. QOS addresses issues such as, customer expectations, key internal processes and events, their respective measurables, how to track the trends of these measurables, predicting downstream performance improvement and increased customer satisfaction.

Course Description

This instructor led course encourages delegate participation and explains the structure, purpose and methodology of a Quality Operating system. This course also discusses how to use the tools that support its implementation and reviews how and why a QOS encompasses all functions of an organisation, not just Production and manufacturing.

The Learning Gain

At the end of the course the delegates will be able to:-

Understand the basic QOS methodology.

Explain the requirement to cascade the QOS methodology throughout their organisation.

Appreciate the value of cross-functional teams to QOS

Explain the need and methodologies for:

	Constant employee awareness
	Gathering customer's expectations
	Identifying key internal processes and events
	Selecting applicable measurables
	Tracking the measurables by using Process flow Charts, Tally Charts, Paynter Charts, Histograms, Pareto Charts, Pie Charts, Trend (Run) Charts, Timeline charts and Cause & Effect Diagram.
	Predicting downstream performance

Understand how QOS leads to continuous improvement and increased levels of customer satisfaction

Pre-Requisites

There are no pre-requisites for this course but a basic understanding of quality methodologies would be an advantage

This course can also be run as an Application Workshop. Click here for details

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