Effective Communications


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Effective Communications

This one-day course examines the human interaction with change, the differences between individuals and how to minimise the impacts of those differences in the change effort. With a balance of instructor lead sessions and delegate exercises, this course looks at the most common issues that need to be overcome and suggests some strategies that can be employed to overcome the blockages that often result.

Course Description

This one-day workshop provides a number of opportunities for the delegates to practice both listening and speaking skills as well as a non-confrontational process for giving feed back to others. The workshop also provides a basis for understanding how what we say is translated by others and thus provides an insight into understanding how our communication skills impacts on others. Also the course will challenge the delegate’s perception of their listening skills and discover just how their perceptions effect what they hear.

The Learning Gain

At the end of the course the delegates will be able to:-

bulletDemonstrate the importance of effective communication.
bulletUse simple techniques to confirm understanding.
bulletPaint a descriptive picture for others when communicating desired outcomes.
bulletUnderstand why different people get a different message from the same communication.
bulletApply simple tools to remove listening filters.
bulletUse non-confrontational style when giving feedback to others.

Pre-Requisites

There are no pre-requisites for this course.